I am a top General VA expert in Sales and Customer Service and Amazon Customer Service Expert. I worked with various clients for real estate, solar panel, travel package, DTV and handled Sales and Customer Service and also with Amazon clients for over 1 year managing their Seller Central accounts.
My tasks on a regular basis are as follows:
- Received inbound calls for product inquiry
- Did outbound calls to offer product and services for clients
- I make sure to meet my metrics in Sales and Customer service
- Processed Sales through SaraPlus and Fastfield for DTV transferred leads
- Checked FastGem and Agemni for Sales reports
- Handled daily business transaction in WorkflowMax and Xero
- Checked MyKerio for client’s backup system
- Responding to customers' emails in a timely manner. I make sure that emails will not go "Over SLA" status. I maintain an Average Customer Response to 1.5 hours - Creating fulfillment orders for replacements- Issuing refunds
- I also handle inquiries from the customers through email and chat
These are the tasks that I normally do but it's not only limited to those listed above. I have so much more to offer. I am very keen on details and I make sure that the job is done in a timely manner. If there are things that are new to me, I will not hesitate to ask. You can train me for me to have a full understanding. I am a fast learner and I can definitely work under minimal supervision to no supervision at all.