My name is Gerald. I've been with the customer service industry for 4 years. With this, I've accumulated an experience in which polished my skills specifically in english language. I worked as chat support in one of the top online flower shops in the US for 3 years. Handled concerns like order entry, issue resolution, and driving emotions of the customers. I also worked as a chat billing specialist in one of the top internet, cable, phone, and security service providers in the US. Handling billing concerns, setting up an expectation, and basic troubleshooting. If you will give me a chance, I'll show you how to be effective employee who is PASSIONATE, DEDICATED, and FOCUS on providing unique customer service.