I got two negative reviews on TripAdvisor. One was received within the last few weeks. This review is not factual in many aspects. I have prepared a response that needs spell checking and stuff. I need someone experienced in handling these types of complaints. My written response address the reviewers bad review.
I received another bad review about two months ago because our tour guide was in an accident and did not make the tour. We allowed people to rebook, gave full refunds or gave a private tour. We don't do tours on Sunday but we did private tours to make up for the tour guide not showing up.
I need someone with reputation management experience to write a professional response. Please respond with your experience in reputation management.
Please see attached file. The word doc is for the review where people claim we did not take them inside any places and drop them off at a random spot.
The attachment has the two reviews. And, word document with a rough draft of my respond. I need someone to seriously rewrite that.
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Hello, I am willing to help you in this situation. I've had legal experience, study it and have extensive experience in factual debates and making solid arguments. Looking forward to hearing from you. Chris