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Customer Service Representative

$8-15 USD / hour

Zavřený
Zveřejněno přibližně před 6 roky

$8-15 USD / hour

Title: Customer Service Representative Reports to: Customer Service Manager Rate: $15.00 per hour, plus benefits Schedule/Hours: This position will be expected to work 40 hours, mostly scheduled for 1:30- 10:00pm shift. Department Operating hours are 7:00 AM to 10:00 PM, 7 days a week. Weekend availability required. Start date: January 2018 Summary: Customer Service Representatives work in our Los Angeles-based customer service center to support bike share customers. They are committed to creating an exceptionally positive customer experience and have a solid understanding of the technical aspects of our systems. They are passionate communicators when inspiring customers to use bike share and have strong interpersonal skills. We are looking for energetic candidates with a passion for bikes, sustainability and the Los Angeles area. Duties and Responsibilities: Respond to all customers and potential customers in a timely, professional, and enthusiastic manner via multiple channels, including but not limited to phone, email, text, and live chat Assist all customers with the highest level of customer support Investigate customer service issues and find solutions Complete detailed customer service tickets for all customer interactions Inspire customers to become and remain passholders, and create a lasting positive impression Monitor system and perform regular system maintenance, including but not limited to contacting customers with account issues and performing overdue bike audits Effectively use customer service software to complete clear and thorough documentation for all customer interactions Fulfill and mail new passes and membership welcome packets Follow Customer Service SOPs Keep abreast of new company products and services Other duties as assigned
IČ projektu: 16074579

O projektu

47 nabídky
Vzdálený projekt
Aktivní před 6 roky

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47 freelanceři nabízejí v průměru $12 USD/hodinu za tuto práci
Avatar uživatele
Hi, Good day! he position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to provide you samples of my previous work if requires. Your position requires an Expert Customer Service Specialist with extensive skills on managing Social Media Platforms, Landing Pages, Campaigns and Newsletters, Marketing/Sales Management, Email Marketing, Appointment Setting, Bookkeeping, Cold Calling, Lead Generation, Landing Pages, Internet Marketing, Data Scraping, Customer Service and Phone Support, CRM, General Administrative Tasks and Data entry. Please let me know what is the line of business corresponds to this project and let's make an effective action plan together to get it started. Wisely choose the diamond among the candidates :) Hope to talk to you soon. Cheers. Thanks and Regards, Vanessa
$8 USD v 40 dnech
5,0 (3 recenze)
4,7
4,7
Avatar uživatele
Hi, I speak English fluently without any accent. The first thing my clients notice while speaking to me for the first time is my native-like English accent and my friendly, enthusiastic and professional tone of voice. I have over 8 years of experience in Customer Service, Customer Support and Sales. I have worked in various industries like IT, SaaS, Fintech, Banking, Finance, Real Estate, Insurance, and Medicine. I have worked with clients from various countries like USA, Canada, UK, Czech Republic, Switzerland, Australia, New-Zealand, Singapore, and Malaysia. I can be available from 1.30 pm to 10 pm Los Angeles time, 7 days a week. Besides, I have a 25 mbps broadband connection, a separate 10 mbps back-up broadband connection, a sennheiser headset and a quiet place to work from. Let me know if this suits you so we can have a call to discuss further and see if we are a good fit. Thanks. Best Regards, Anuj Kumar Rai
$15 USD v 40 dnech
5,0 (3 recenze)
4,3
4,3
Avatar uživatele
Dear potential Client I understand that you are for a superb Customer Service Rep to assist with customers via number of different medium in a successful and timely manner. Also to effectively inspire customers to become as well as to continue to remain customers and create lasting impression . I am the most suitable person for the job because I have 7 years in the field of customer service and I am highly trained in Microsoft Suites. I am very internet savvy and would be able to work with a software. I am detailed and goal oriented. I am very good with people and have an awesome personality and would be a good fit for this job.
$12 USD v 40 dnech
5,0 (2 recenze)
3,2
3,2
Avatar uživatele
Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when it comes to dealing with customers over the phone. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services to selling a tennant computerized system. All using ZOIPER, X-lite,Softphone, vulcan 7 dialers and Bria Also have used SKYPE to make calls. have sold product and or services to markets as New Zealand, Singapore, South American countries, Canada, USA and some European English speaking countries
$16 USD v 40 dnech
4,3 (2 recenze)
3,0
3,0
Avatar uživatele
I won’t say all things like others that this much experience and all but just take interview of mine u will get your correct agent for customer support.
$8 USD v 40 dnech
5,0 (2 recenze)
1,3
1,3
Avatar uživatele
I have 7 years of experience in customer service with Canadian and American companies, very well culture oriented with NORAM region.
$13 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I have experience in business development for a period of 8 years Relevant Skills and Experience Business development, sales n marketing, customer satisfaction
$8 USD v 10 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Customer Service Representative is the job that i am familiar with and i have good experience on how to interact with customer and how to handle . i am problem solver and i find my self suitable for this project. i believe customer satisfaction is motto. this is my first work thats why i bid at cheaper price. i have worked offline and i am starting my career online.
$8 USD v 45 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I'm capable of doing anything. I focus on my task and my goal is to leave a good impression with all the knowledge and abilities that I'll impart with prospective clients. Relevant Skills and Experience Customer support and communication skills
$12 USD v 10 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Customer Service A well mannered, articulate and hardworking customer care advisor who has invaluable experience of providing a professional and efficient service to customers. Customer Complaint Resolution Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. KEY SKILLS AND COMPETENCIES • Having a clear voice and an excellent telephone manor. • Able to work on own initiative as well as part of a team. • Excellent spelling and grammar and a flexible hard working attitude. • Excellent listening and verbal communication skills. • Trained in English Communication with American Accent PERSONAL SKILLS • Highly motivated • Excellent communicator • Target orientated • Competitive • Confident personality • Influencing skills
$12 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
A proposal has not yet been provided
$15 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Dear Hiring Manager, I have read carefully your project and i understand you need a professional customer service representative who in summary will have a general knowledge and understanding of the full operations of your company and be able to assist customers to satisfaction in other to retain existing customers and motivate potential customers to join. My name is Frank Mensah, a bachelors degree holder in computerized accounting and communication with a certificate in people skills (managing people). I am emotionally intelligent and i very much understand intercultural fluency which is very key when it comes to dealing with people in general. I have held similar positions for British Council, Ghana, Primelodge Estates Ltd and Property Solutions Ltd. In a position like this, you use the right terms, anticipate customer needs sometimes, respect and treat everyone like a president and show immediate action and solution without a single blame. I have a stable and strong internet connection for prompt responds. I promise you nothing but professionalism to retain and grow your customer base. I may be new here but not to the job. You can choose to hold back by reward if my delivery does not meet your standards or is unprofessional. Please contact me at any time for the betterment of your company. I wish you nothing but the best. Regards Frank Mensah
$11 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Hello, My name is Juan Carlos Quan, I have more than 5 years of experience in customer service, technical support, sales, live chat and retention. I have worked for some well known call centers worldwide such as Sykes, Teleperformance, Stream Global Services and Focus Services for campaigns also well-known like Expedia, Fedex, Bell Canada, AT&T, US Cellular and others. I am a native Spanish speaker from El Salvador San Salvador and I am 100% fluent in English. I have also worked for some home-based projects for companies like Accompli - Outlook Email Support, Incall International - Customer Service and Retention, Tandem Transit - Support Specialist and Networking. Capable to work under stress under any schedule, willing to work Monday to Friday at any schedule and Sundays if required.
$11 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I already had some experienced on customer services, very good dealing with every type of costumer and very good person on the phone. Very learn person with goods skills on the phone.
$14 USD v 30 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Read your requirements and I am available during the time you have mentioned. I am based in California and can perform all the activities listed here. I am available for chat right now..So i hope you would open a PM to discuss about the work . Regards, Ponsi
$16 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I am Kasandra Ainah Quiambao, living in the philippines. I am 22 years of age , Honestly, I like the job description was written with me in mind. I have the 3 years of positive, energetic, detail oriented staff for a long term position experience you’re looking for, a track record of successful projects, and proven expertise in this field. At the same time, I have developed my communication skills from working directly with senior managers, which means I am well prepared to work on high-profile, cross-department projects. I have the experience to start contributing from day one and I am truly excited about the prospect of getting started. Feel free to message me , please give me a chance to prove that I am worth it, I don't have client yet, i will surely to give my 101% commitment with you/company.
$10 USD v 70 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I believe that I am the right person for this position because I can provide the required customer support assistance needed in addressing all types of customer support concerns. I am customer support savvy person with a strong drive to provide quality and efficient service to address and resolve any customer issue. While I provide 10 years worth of customer service experience, I am open to new things and highly trainable to new processes and systems. I am flexible and have the go-to attitude with a positive approach in resolving things, a critical thinker and can make appropriate judgement calls to address any customer support scenarios. I am open for any required interviews and will be more than happy to make myself available to proceed with this application. Thank you for your time and I look forward to hear from you soon.
$12 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I have a good calling experience of 15 years in customer service, appointment setting,telemarketing for big brand stores,utility companies, solar companies, NGO's and banking customer service and credit card support to UK,US and Australian customers. I focused on client satisfaction and delivery of work on time. I am new on freelancer and looking for good clients and projects.
$11 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Dear Hiring Manager, As a highly skilled customer service rep, I am interested with your job post. My experience aligns well with the qualifications you are seeking. I am certain I would make a valuable additional to your organization. With more than 12 years experience as Wellpoint Insurance, Charter Cable, Insurance based in Illinois customer service rep, KINDLE and Amazon Book reviews/swaps, social media rep (facebook for business) quality analyst, team lead, admin assistant, telemarketer, real estate VA where we contact customers if they will be selling their properties and appointments, e-commerce or online selling. Ive handled customers from U.S. New Zealand and Australia which has given me the well rounded skill set including high analytical, leadership and customer service abilities. I excel at: *Providing customers with the best shopping experience by helping them from pre sales until post sales inquiries. *Ensuring that follow ups are sent so that no inquiries are left unattended based on the SLA's set *Preparing reports if needed *Take part in creating ideas or suggestions that could help improve the company' *Work with minimal supervision and ensure tasks are completed as required. Here are some of the applications or systems that I have experienced working on: -Zendesk -Frehsdesk -Zopim -Live Chat -Shopify -Magento -Slack -Glip -Hootsuite In addition to my experience and personal qualities, i have a solid educational foundation and a passion for Teaching. I
$8 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
i give service appropriately.i will try give best service in customer.i always responsible satisfy my company.
$12 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0

O klientovi

Pochází z UNITED STATES
United States
0,0
0
Členem od led 14, 2018

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