Desk Side Support Engineers
$15-25 USD / hod.
Purpose of the role:
Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
Key responsibilities:
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Blackberry’s.
• End-User Data back-up and restoration when required in the course of a service incident.
• Provide hands and eye support for server support under guidance of TCS tech support.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by TCS Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by TCS tech support.
Behavioral skills required:
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and priorities work appropriately.
Technical skills & Experience required:
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/XP and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM would be advantageous.
• Basic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support
• Basic knowledge of server/client operations in a domain environment including Active Directory.
• Ability to replace defective parts, as identified by TCS.
• Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication are mandatory in English Local language; Regional language support would be a plus
Desired Educational Requirements:
• Completion of CompTIA certifications – e.g. A+, Network+, Server+ etc
• Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc
Identifikační číslo projektu: #8943513
O projektu
18 Freelnceři na váš projekt zveřejňují nabídky v průměru $20/hod.
I had good troubleshooting skill to adopt the new challenges. Previously I had worked in IT Infrastructure support in desktop and server side, will contribute to grab this opportunity.
Hi, I am Manoj Kumar, I have a good knowledge and experience on the Windows and Linux. I worked as a field engineer in NIIT. where my work is totally outdoor.
Dear Employer, I have around 3+ industry experience in same domain, I hope this project would be very easy for me. Kindly provide me a chance to complete this project , I can give time according to your project conve Další
I am Umair Junaid, Systems Administrator and Information Security Expert, Currently I am residing in Germany. I have Experience of managing LinuX and Windows Based Servers for more than 6 years now. I have worked in Další
Hello, I am new on Freelancer but i have a diversified experience having worn many hats ranging from sales/customer support to reporting for regulatory authorities and essentially Technology support where my real pa Další
please provide me this job. I have experience working as a support representative earlier.
I have worked for Dell Inc for 7 year as a Desk Support Engineer and have very good knowledge about computer, laptops & MacBooks. I can be a perfect candidate for this job. Please, let me know if we can discuss f Další
Have 15+ years experience in Infrastructure Management Industry Good Communication skill to understand customer technical need Good technical knowledge in Desktop,Server hardware and server operating systems Having Další
