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English speaking all-rounder for customer service and order management of unique e-commerce platform

We are looking for one or more freelancers that can do the customer support, order management and supplier management of our photo-to-painting platform. We offer a custom-made product that requires attentive service to our customers. Our success is highly dependent on making our customers happy and that should be at the heart of your job.

Background of platform


[login to view URL] was created with the mission to give customers around the globe the opportunity to commission quality, handmade artwork. Our ambition is to make unique hand painted artwork accessible and affordable to the public. Customers from across the globe can turn their photo into a hand-made painting. Customers upload their picture and provide their wishes/requirements and our artists turn this into a real painting. The website will launch in a few weeks and we can show you the version in development for your info.

Your job

• Order management: You will manage the operations of our website: handling of order flows, assigning orders and getting quotes, keeping a check on orders from incoming to completed orders. Stay in close contact with our suppliers and work with them to make our customers happy and ensure timely delivery to our customers.

• Customer support: You will be the main point of contact for our customers when they have queries and/or want to know more about our services. You will be answering most of their questions through chat or e-mail. Contact with customers mainly from the US and Europe for a global e-commerce website

• General website admin: Updating of our website gallery with content, ad hoc support, write our customer service manual, policies and knowledge base, FAQs

• Social Media (additional, depending on qualifications): maintain social media presence, build out our social media presence and interact with customers

Requirements:

• Experience with e-commerce customer service, order management and admin tasks

• Problem solver -> Improve our processes along the way and not afraid to ask questions. We are starting and therefore processes will have to be developed and improved

• Autonomous, trustworthy, reliable, enthusiastic and pro-active

• Interested in long-term employment

• Candidate must be fluent in English -> EXCELLENT English writing, grammar and punctuation. Chinese is a big PLUS, other languages are a plus.

• All-round internet skills and a quick learner on third-party tools that we use, also at least basic Photoshop skills

• Work must be done on a computer or laptop, and not on a mobile phone or tablet. Have a stable internet, Skype connection and Photoshop installed

• Working at least some hours in US time zone, a minimum is 30 hours a month, max. time is 80 hours a month. Your hours can grow with the success of our business.

• Working on an hourly rate, paid out weekly. I will train you on the job which is included in working hours

• Work start date: Early September

Questions to you:

What is your relevant work experience?


How would you rate your English writing on 1-10 scale?


How many hours are you available per week? Are you available over the weekend?

Bonus: How would you let our service go viral on social media?

Dovednosti: Služby zákazníkům, Zákaznická podpora, Zpracování objednávek

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O zaměstnavateli:
( 1 recenze ) Hangzhou, China

Identifikační číslo projektu: #17516793

19 freelanceů na tento projekt zveřejnilo nabídku v průměrné hodnotě $6/hod.

sydneyjovita

Hi there, I am extending my helping hand whether you are a sole entrepreneurs or small to medium scale business owner. I am in the business for 8 years and one of my expertise is assisting Realtors/Brokers with full Další

$8 USD / hodina
(4 Recenzí)
4.7
salneosana

Hello This is an outstanding job description to be applied for, I am hereby presenting my proposal to be assigned as an all-rounder customer service agent. I had chances to work with few top-rated eCommerce busines Další

$2 USD / hodina
(5 Recenzí)
3.8
VOTIKO

Hi we are expert in customer service and we can help you with best customer service and order management. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarket Další

$6 USD / hodina
(3 Recenzí)
3.5
InternationalBPO

Hi we are expert in customer support and order management. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / u Další

$6 USD / hodina
(2 Recenzí)
3.3
rinarish

Dear Sir/Madam, ​​Good day to you! I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your kindself. ​Ple Další

$8 USD / hodina
(1 recenze)
2.4
vw6894728vw

Have worked for 7+ years full time in the IT sector. For past 1 and half year handled different projects as a freelancer. I am always eager to learn new technologies and platforms and give my best. Here is a snap Další

$6 USD / hodina
(1 recenze)
2.4
$8 USD / hodina
(1 recenze)
2.4
$5 USD / hodina
(1 recenze)
1.8
$7 USD / hodina
(0 Recenzí)
0.0
sinharia93

I have previously worked with clients on ebay, amazon and shopify for around 2+ years and have ample ecommerce experience. I can handle your full business whether you are there or holidaying somewhere in the world. I h Další

$4 USD / hodina
(0 Recenzí)
0.0
Jeremiah1992

Hi! My name is Jeremiah Rodriguez and I am from Philippines. I have worked with several company before as a Customer Support Representative ranging from Chat, Email and also Phone calls. Please do contact me right n Další

$8 USD / hodina
(0 Recenzí)
0.0
jasenkajaskic2

Hello, I would like to apply for this position. If you are online now, then please contact me so we can discuss about. Best regards What is your relevant work experience?
: I have more then 8 years experien Další

$7 USD / hodina
(0 Recenzí)
0.0
mo80

Hi, We have a great team who can manage your live chat support, We are in this field from more than 4 years and serving alot of customers with our Live Chat Support, Call Support, Office Support and Virtual Assistan Další

$4 USD / hodina
(0 Recenzí)
0.0
Szertegia

Hello! We are a business contact center that hires the right talent for businesses. We are located in Mexico near the border, our agents have great english with no accent problems. We could assign agents that complet Další

$8 USD / hodina
(0 Recenzí)
0.0
smaryum

Hi I have 10 years of telemarketing and virtual assistant experience and can manage your task easily My English verbal and written 10/10 I can dedicate 40 hours a week Yes I will be available over the wee Další

$8 USD / hodina
(0 Recenzí)
0.0
kash2710

Hello Sir, I would like to apply for this position as I have the desired skills and have more than 6 years of experience in customer handling over phone,chat and email, apart from that I am good at research related Další

$7 USD / hodina
(1 recenze)
0.0
sutaniathomas1

I think the idea behind paintifyThis is genius and would love to be a part of its success. I consider myself a person with great attitude, proactive, a fast learner and completely responsible. I am skilled at and commi Další

$6 USD / hodina
(0 Recenzí)
0.0
eoingleeson82

I am a native English speaker, with 3 years experience of english language teaching and correcting I have experience of database work, as a metadata specialist for a Dow Jones subsidiary Factiva. I have custome Další

$8 USD / hodina
(0 Recenzí)
0.0
MuratTr

Dear Ma'am/ Sir I would like to work with you. I have over 7 years of experience about customer representation Probably, i would rate my English grade as 7.5 / 10 . I can work both in weekends or weekdays. Depend o Další

$4 USD / hodina
(0 Recenzí)
0.0