On-Site EUC Engineer Presential Leamington Spa, UK
$15-25 USD / hour
Zavřený
Zveřejněno před více než 8 roky
$15-25 USD / hour
Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
Key responsibilities:
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Blackberry’s.
• End-User Data back-up and restoration when required in the course of a service incident.
• Provide hands and eye support for server support under guidance of TCS tech support.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by TCS Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by TCS tech support.
Behavioral skills required:
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and priorities work appropriately.
Technical skills & Experience required:
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/XP and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Dear Client,
Greetings
At the outset, we would like to extend our gratitude to you for taking out time to have a look at our proposal. I am having 4+ years of onsite experience in Desktop Support, Active Directory, Windows Environment (Server/Client) and Microsoft SCCM.
I seek for an opportunity to work for your project and hence to be a part of your value delivery system in anticipation of long and strong relationship.
If possible then please add me on s-k-ype for more discussion mentioning it from Freelancer.in
My ID is “Divesh0810”
Look forward to your positive response.
Thanks & Regards,
Divesh