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Technical Customer Success Manager

$2-8 USD / hour

Zavřený
Zveřejněno přibližně před 2 roky

$2-8 USD / hour

We are looking for a Technical Customer Success Manager Job Description As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty. - You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities - Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases - Identify key technical strategies that will unlock business value and quick and agile delivery for clients - Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization - Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer - Collaborate closely with the Technical Support, Product, and Engineering teams at Degreed to deliver meaningful outcomes and increase business value to our clients - Good practice advisory on the connected landscape (eg: API, Webservices, ERP Integration KIT, etc.) - You can reach out to customers and interact with users Qualifications - Minimum of 4 years of experience as technical customer support or technical consultant in the area of e-commerce. - Committed to driving a healthy and connected product - Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions - Hands-on experience with complex product integrations - Takes a high degree of accountability and reliability over their work - Ability to lead through knowledge and transparency - Can discuss technical subjects with Technical and non-technical audiences - Experience in a similar customer-centric technical role delivering technical solutions in a consultative role - Technical knowledge of industry-standard practices for implementing integrations (eg: file feeds, API, webhooks, IDS, etc.) - Technically literate and familiar with Customer Relationship Management Software (e.g. Salesforce, Gainsight), Support platforms (e.g. ServiceNow), best practices and trends - A Bachelors or Master degree in a relevant field - Excellent communication and relationship management skills and fluency in English (verbal and written).
IČ projektu: 32638966

O projektu

10 nabídky
Vzdálený projekt
Aktivní před 2 roky

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10 freelanceři nabízejí v průměru $9 USD/hodinu za tuto práci
Avatar uživatele
Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and home retention positions tenure 4 years. I have also worked for a Miami based realtor and a Mortgage House based in North Carolina on FSBO / Expired listings for a tenure of 6 months, and my last position was with a National Real Estate Auction firm based in CA for Client and Asset Acquisitions tenure 4 years. 1)I have previously worked on CRM's like Costar, MOJO and Vulcan7(Real Estate Campaign's). 2)I have also worked on data research and data scrapping projects via costar, crexi, zillow and loopnet. 3)I can start asap I believe I can get the job done with utmost importance and due diligence. Thank you for reviewing my bid, and thank you for posting your project requirement.
$15 USD v 40 dnech
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7,7
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Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk, asana, etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thank you Faiza Bilal
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Energetic Technical Customer Success Manager with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Experience with CRM software, in particular Zen Desk, Salesforce, and Live Agent.
$5 USD v 40 dnech
5,0 (4 recenze)
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Avatar uživatele
I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationships with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar).
$5 USD v 40 dnech
5,0 (1 recenze)
2,4
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Avatar uživatele
Hi! I am really interested in this job. I’m data scientist working remotely with various analytical companies. I’m offering best quality and highest performance at a price we are both comfortable with. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in R, python, SPSS, Stata, Excel etc I have rich experienced in Phone Support, Sales, Call Center, Customer Support and Customer Service. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Thank you!
$20 USD v 24 dnech
0,0 (0 recenze)
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Hi I've 4+ years of experience in customer service representative of inbound and outbound calls and emails so please give me a chance to prove myself in your company thank you
$5 USD v 40 dnech
0,0 (0 recenze)
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I worked as customer service representative in a translation agency for two years, providing support via phone, emails and live chat in three languages. I also worked in game and website hosting company. I did customer success specialist courses as well. I can use intercom, zendesk and CRM, also I am able to master new software applications in minimum time . I am patient and passionate about helping others, and I can manage working in different shifts as well. In addition, I love working in a team, and I am familiar with using communication tools suck as; Slack, Good Hangouts, Basecamp and Zoom. I have confidence that I am an outstanding candidate for this position and I hope that you will contact me soon. I thank you in advance for your time and consideration.
$9 USD v 45 dnech
0,0 (0 recenze)
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Avatar uživatele
Dear Sirs, I've been in e-commerce business since 8 years, started as technical support & test specialist, proceeded as IT Service Delivery Manager, Product Owner, E-commerce Manager and Int. Expansion Mng. I had the chance to work in several departments and lead several online businesses. You may find my experiences related to the requirements above ; - Developed and managed an e-commerce support team including all of the processes and increased productivity, first call resolution, first response time and daily closed tickets;reduced support costs - Managed the platform change from Asana to JIRA - analyzed the business processes of all departments and created the necessary workflows, business rules, user & project types, reports & dashboards;provided training accordingly - Managed the sprints of brands such as Adidas, Reebok, Benetton, Atasun, Brandroom, Mothercare, İpekyol, etc. as Scrum Master according to the predefined KPI's and reported the performance periodically - Hold meetings on progress periodically for review of priorities and realignment, supported e-commerce managers and company directors with project deliverables and client presentations - Managed payment system integrations and issues related to payment systems such MasterPass, İyzico, Asecco, etc. - Created reports related to e-commerce data, analyzed e-commerce KPI’s to track the development costs Thanks
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O klientovi

Pochází z UNITED STATES
Elmont, United States
5,0
2
Ověřená platební metoda
Členem od dub 10, 2019

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