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Technical Support Specialist - Home Based

$3-5 USD / hour

Zavřený
Zveřejněno před více než 5 roky

$3-5 USD / hour

Compensation: $3 to $5 USD per hour 40+ hours per week Paid time off The company will provide a VOIP handset and wireless headset Requirements: 120+ IQ. as per free 8 question test. Search: "Culture fair intelligence test" Near perfect English Ability to work any time of day Stable power and Internet connection Quiet room with no background noise Desktop or laptop computer Desired (but not required) Experience: Basic understanding of networking, specifically OSI layers 2 and 3 Mikrotik and Winbox experience Ubiquiti experience Grandstream VOIP experience Dish Network experience Primary Duties: We have a very low call volume (typically less than five calls per shift) and coverage is our primary concern Answer inbound technical support calls for TV, Internet, and phone customers Project confidence to the customer that their problem will be resolved Empathise with the customer's frustration Guide them through the process of troubleshooting their problem over the phone If you are unable to solve the problem on the phone, schedule a local technician to fix the problem Other Duties Include: Sales lead generation Outbound sales calls Improving technical documentation To apply, please take the 8 question "Culture fair intelligence test" available at no charge through a quick Google search: [login to view URL] Take a screenshot of your test results. Create a recording of yourself reading three English sentences and email the recording, the screenshot of your test results, along with your resume to the email address in this advertisement. Applications received without screenshots, recordings, and resumes will be discarded. You must score 120+ and those who can not repeat their results during the interview will not be hired.
IČ projektu: 18416470

O projektu

22 nabídky
Vzdálený projekt
Aktivní před 5 roky

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22 freelanceři nabízejí v průměru $4 USD/hodinu za tuto práci
Avatar uživatele
Hi I am a network engineer with 9+ years experience in an ISP environment. Currenty based in the UK but from Zimbabwe. All the required attached. Regards Relevant Skills and Experience VoIP Routing Switching 1st,2nd and 3rd line support Firewalls
$5 USD v 20 dnech
5,0 (5 recenze)
4,1
4,1
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Dear Prospect Hiring Manager. Thank you for giving me a chance to bid on your project. i am a serious bidder here and i have already worked on a similar project before and can deliver as u have mentioned I am a Full stack Developer& have specialized in HTML5, CSS3, JavaScript, Angular, jQuery, Ionic(Cordova, Phonegap) Mobile Application Development and Photoshop. I love design to create branding logos, rich web and mobile applications. I am developing websites optimized, clean code with SEO support. as well as I am building mobile applications using Ionic, Cordova or Phonegap frameworks. my award = superb result = happy client. In a good partnership, good results happen. Good cooking makes good eating!I consider our client as our partner.
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Hello sir, I went through your requirements and interested to take this project. I am new here but i have enough experience to handle this project.I will look forward to hear from you. Thank you and Regards Mushir Niyaz
$3 USD v 40 dnech
5,0 (2 recenze)
0,0
0,0
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I have experience in implementation of h248 IPBX integration and handsets
$4 USD v 10 dnech
0,0 (0 recenze)
0,0
0,0
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To whom it may concern, Good day! Hope all is well from your end. Being in the customer service industry for almost 15 years, I am extremely interested in submitting an application for the advertised position with your company. For the past 15 years, I have handled various roles and accounts. 8 years of which are in Management Role. I started as an agent/associate and had a Manager Role with my last employment at Startek USA and Cignal TV Incorporated, the largest Pay-TV in the Philippines.
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
As per the requirement having parallel knowledge about winbox , microtik and dish connectivity
$3 USD v 8 dnech
0,0 (0 recenze)
0,0
0,0
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hello sir/madam, i saw your desicription and iam intrested in it .project will be done in a gentle manner with any fail or error . thank you in advance
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
With 4 years experience in technical and customer service and 2 years experience as an appointment setter for one top ranked solar company in NJ, USA. All in all, been in the business for more than six years, With a strong technical support experience in US Telephone, Cable and Internet Service particularly AT&T Uverse and Verizon FIOS. My experience does not limit me to go far and beyond. Ready to accept challenge and ready to adapt the changes. The possibility of growing one's mind is endless
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
i have been working in many lead generation campaigns and have pro efficient skills in writing and speaking skills as well as have been working in the call center industry with and enhanced form of communication skills.
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
Dear Sir, I am really very interested in this Technical Support Specialist position.I have been working as a Customer Support and Sales Representative for more than 4 years in a Canada based ISP company. I help customers over phone, email and live chat to solve their internet, home phone,IPTV and billing issues. So I have much experience in customer support. I am very excellent in communication with fluency in spoken and written English.I have proficient computer and email skills. I have the following working experience as a Customer Support Representative: Helped over 60 customers daily over phone, email and live chat to solve their home phone, internet, IPTV and billing issues. Created trouble tickets in internal ticketing system to resolve customer’s issues. Provided customers with product information and persuaded potential customers to use our services. Entered new customer information into system software and updated information of existing customer. Generated customer’s monthly invoices and sent invoices to customers. Updated customer’s credit card information and charged customer’s monthly bill Made outbound call for offering new services, collecting dues, informing credit card expiry date, informing service activation time and so on. Monitored other support agents Managed social Company's social media pages. Other related tasks. So I hope you will consider me for this position reviewing my experiences and skills stated above. Regards Md Sumon Hossen
$5 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
My experience working as technical recruiter and ability handle, understand and fix technical faults in PC, Mobile or many of the domestic device makes me well versed with understanding and handling Technical problems
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I have more than 9 years experience in IT Support Help disk, I would like to be part of your teams, I could handle the job, from my home office, my experience also in Cisco networks and network administrator should be enough for this kind of job
$5 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
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i having experience of wisp since 2010, expert in mikrotik , ubiquiti any type of configuration, also experince in cable and wireless networks maintainance and implementance
$4 USD v 100 dnech
0,0 (0 recenze)
0,0
0,0
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Dynamic, results-oriented Cisco Certified Security Professional (CCSP) with a strong experience in Cisco ISR Routers and Catalyst Switches, Cisco 5500 Series Adaptive Security Appliance, Cisco 4200 Series Intrusion prevention System and Cisco IP Telephony technologies (Cisco Unified Communications Manager, Cisco Unity systems, Call Manager Express, Cisco Unity Express).
$5 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I have excellent knowledge on technical issue i worked as a outbound caller and inbound caller for US region Relevant Skills and Experience Windows issue hardware and software
$3 USD v 10 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
- Providing 1st/2nd line technical support, answering support queries via phone, email and web. - Recording and acting on faults as reported including PCs, servers, laptops and mobiles. - Logging calls and prioritising them using call logging system using Spice Works. - Creating and managing user accounts using Active Directory 2008 and 2012 R2. - Creating and administrating Microsoft Exchange email accounts. - Providing support for Windows operating systems including XP/7/8/10. - Supporting Microsoft Office including 2007/210/2013 and Office 365. - Providing remote support through Team Viewer in adherence to company standards. - Escalating technical issues as needed and maintained communication with customer and Technical teams. - Configuring and testing of any new hardware and software. - Travelling to client sites to help with installs deployment and troubleshooting. - Noted for achieving the highest level of first-call resolution. - Earned solid reputation for resolving complex issues and providing exceptional customer service. - TCP/IP Networking and TCP/IP Addressing, TCP/IP Troubleshooting - Routing, DHCP, TCP/IP Connectivity - Logical Fault finding / trouble shooting - Laser Printers (Hardware) - Installing Printer in Windows
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0
Avatar uživatele
I think that my experience in the IT field A and my ability to work autonomously make me a good match for this position. I bring experience and knowledge from a diverse skill set. I'm loyal and reliable. I like to be challenged and multi task. I'm a problem solver that is known for thinking outside the box.
$4 USD v 40 dnech
0,0 (0 recenze)
0,0
0,0

O klientovi

Pochází z PHILIPPINES
San Miguel, Philippines
0,0
0
Členem od pro 26, 2018

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