Asterisk w/ Asternic - Click To Call & Call Detail Retrieval API - open to bidding

Asterisk - CTI (Click To Call) API

This will work on a Asterisk 13, FreePBX 13, and Asternic Pro 2.1.x platform. We need to provide a REST API for several actions e.g.

a) Click To Call - e.g. /[login to view URL]

authid = preset hash value to authenticate the user against.

Return in JSON - Asterisk "uniqueid" if successful and "0" if call failure (to reach extension).

I know normally using a call file/AGI will result in two legs of the call - Asterisk to call "extension" then Asterisk to call "dialednumber" then join both the calls together. That is fine as long as you are able to write the custom context to make sure that the call statistics is still captured properly by Asternic (outbound is a custom dialplan anyways by default).

B) Call Details Retrieval - e.g. /[login to view URL]

authid = preset hash value to authenticate the user against.

Return (from Asternic qstats table data is there) in JSON -

callDateTime (date & time of call)

callDisposition (enum - answered = 1, unanswered = 0)

source (source number)

destination (destination number)

callDuration (length of call in seconds)

callRecordingURL (fully qualified path to the call recording)

Asternic will already handle the creation of the call recording and generation of the MP3 file. All the data above can be retrieved from Asternic's "qstats" database. If nonexistent, return "0".

C) Inbound Call Notification

This should be an AGI script (preferably) or Asterisk dialplan be able to call the customer's CRM REST API AFTER an agent picks up incoming QUEUE calls only.

Sample REST function to call - GET /[login to view URL]

queueid (the Asterisk/FreePBX "Queue number)

answeredagent (the extension of the agent that picked up the call)

callerid (caller ID)

uid (the uniqueid of the call - must match the ID that Asternic uses - this is used so the CRM can poll API #B above for call details later)

Asterisk PBX Linux PHP Softwarová architektura VoIP

Identifikační číslo projektu: #16547815

O projektu