CRM for new content removal agency

I'm looking for an experienced freelancer to develop a customized Customer Relationship Management (CRM) system for a new content removal agency. We need this system to be available on the platform Bubble, with specific features to provide our customers with the best support in their removal requests. Our emphasis is firmly on customer support, so we will require the system to include those functionalities which allow us to respond to customer inquiries quickly and efficiently. Additionally, we will require full customization, so that we can customize the system to our needs in order to make it as effective as possible. The successful freelancer will have extensive experience in developing CRM systems on the Bubble platform, and have a track record of success in developing customized systems for content removal agencies. If you think you have the expertise and experience to build this system to the highest standards, then please get in touch with us. The CRM needs to have the following capabilities: Key Features and Functionalities: 1. User Management: • Create and manage user profiles for team members, including roles and permissions to control access to sensitive information. • Enable seamless collaboration between team members, allowing them to share updates, insights, and files related to specific investigations. 2. Customer File Organization: • Design an intuitive interface for organizing customer files, allowing easy access and retrieval of relevant information. • Implement a tagging system to categorize customer files based on the type of content removal (e.g., revenge porn, Google reviews, business review platforms). 3. Document Upload and Management: • Develop a secure and efficient document upload feature, enabling team members to store and share relevant files (e.g., screenshots, correspondence, legal documents) for each investigation. • Implement version control and file tracking functionalities to ensure that team members are always working with the most recent documents. 4. Investigation Documentation: • Create a dedicated space for team members to document their investigations, including detailed notes, observations, and status updates. • Integrate rich text editing capabilities, allowing team members to format their notes and insert hyperlinks, images, or other multimedia content as needed. 5. Timeline Management and Task Assignment: • Implement a timeline management tool that allows team members to track the progress of investigations, set deadlines, and receive reminders for upcoming tasks. • Develop a responsibilities assigner feature to facilitate clear delegation of tasks and optimize workflow and accountability within the team. 6. Reporting and Analytics: • Integrate reporting and analytics capabilities to help team members track key performance indicators (KPIs) and monitor the efficiency of the investigation process. • Enable custom report generation to provide insights into the effectiveness of content removal strategies, team performance, and customer satisfaction. 7. Security and Compliance: • Design the CRM system with data security and privacy best practices in mind, ensuring the protection of sensitive customer information. • Ensure the CRM complies with relevant data protection regulations, such as GDPR, and can accommodate any future regulatory requirements. 8. Integration and Scalability: • Ensure compatibility with existing tools and software used by DataEclipse, allowing for seamless integration and data synchronization. • Design the CRM system to be scalable, capable of accommodating the growth of DataEclipse's team, customer base, and service offerings.