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4/- now customer is connected with customer support.
5/-our support team starts live chat instantly by seeing the customer name, email and country.
6/- customers can ask anything before filling the form, customer support can reply right away if customer replies within 10 seconds then live chat becomes live automatically.
7/- customer support can use simple video chat if customer is comfortable with it.
8/- customer support can send some simple files like document, pdf, excel, txt etc via chat.
9/- at the end of each live chat session, customer support can rate customer support as per customer satisfaction.
10/- admin side module from where admin can easily moderate and manage customer conversations like view recent conversations, view customer ratings, manage live agent availability etc.
11/- we also need secure a payment gateway for providing customer package.
Thank You for your request, I can suggest you try the 'Live Chat for Businesses' software which is built for this exact purpose and is tailored to your needs. It is a low cost one time fee with no monthly fees and provides an easy to use system for your business. You will be able to create a popup window on your website as well as customize the chat window that offers a light themed design and small file attachments support. It provides an intuitive dashboard to keep track of customer ratings, conversations, and live chat agents availability.
In terms of technology, the Live Chat for Businesses software is based on PHP 7.4.10 and supports MySQL version 5.6.32. The software comes with advanced features such as an anti-virus and firewall that ensures the security of your data so it can be used without worry of it being blocked by anyone. The payment gateway option provided is also secure and will support a variety of payment methods.
I hope this provides enough information and please do not hesitate to contact me if you have any other questions.
Thank you for your interest.
Best regards,
Giáp Văn Hưng