Job Duties / Responsibilities :
Determining requirements by working with customers.
Answering inquiries by clarifying desired information; researching, locating, and providing information.
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfilling requests by clarifying desired information; completing transactions; forwarding requests .
Selling additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintaining call center database by entering information.
Keeping equipment operational by following established procedures; reporting malfunctions.
Updating job knowledge by participating in educational opportunities.
Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Flexible Spending Accounts
403(b) Plan
Employee Wellness and 401k plans.
Hello Sir/Ma’am,
I am Ph.D writer having 5+ years of experience in Academic writing,Content writing,Powerpoint,Article writing,Report writing,Research writing,Technical writing,Business plans etc
Thank you!
hi there,
my name is Vasily,
and it will be pleasure for me to join you as a virtual assistant. Contribute all my experience and skills to deliver best results. You can have a look in my profile for references about quality of my work and my business experience.
It would be great to have chat with you for discuss details.
I am very good with customer service and have experience in sales. I am fluent in English and I am available at whatever time will suit you.
I have 9 years of administration experience and I am able to use most Microsoft and Google applications and packages.
I have been doing this kind of work for the past 10 years or more. Being a successful Project Manager, I have demonstrated expertise in Project Management (Agile and Scrum), Delivery Management, People/Team management, Client (International) handling and relationships, Business Analysis and overall IT operations and management.
I have more than 24 years of working experience working in various domains which includes 14 years in IT industry as well.
After 15 years of work in transnational, leader in their industry, I learn different ways to approach the customers(I was assigned to a region of more than 7 countries, so the way that the customers are engaging can vary from country to country). The main interaction with the customer is to try to resolve their issues or help them to find a better way to achieve their objective, based in the systems deployed by the company.
i was working in a IT area and in am certified in ITIL, so this could be a great way to manage the clients needs