Hi,
Good Day to You! I'm a professional writer and have written many articles in various genres including Health,Travel,Investments,Binary Trading,Website Reviews,Product Reviews etc.
I can also send you my articles for your reference, or can write a 200 word sample for your given keyword, so you can test my skill as well, and if you feel satisfied, you can award me the project.
Regarding the Knowledge Base articles, I have expericne in writing FAQ content and can provide top notch work..
This is my plan for working on the knowledge base articles:
- First go through the website and try to understand the overall functionality of the website
- Divide the knowledge base in various headings and subheadings like Freshdesk
- Generate topics on each subtopic
- We can also use Google Analytics to look for the most searched keywords as that will provide an idea of what most users are looking for in the website
- We can also look at the tickets posted in helpdesk to see the problems faced by users and generate articles based on that
- Then try for ourselves eacha ane every step and see where you get stuck
- Then explain each and every topic with relevant how-to steps and images
The Content will be written in a well structured and formatted with bullet points for easy understanding and images will be used wherever necessary. Sentences will be short and crisp and every para will contain of only 3-4 sentences. For easy readability and better understanding, there will be sub-headings