Innovating the Automotive Customer Experience Management

Ukončen Zveřejněno před 3 lety K zaplacení v momentě doručení
Ukončen K zaplacení v momentě doručení

Chapter 1: Literature Review:

1- Theories and definitions:

i. definition of the customer experience

ii. current state and challenges

2- Customer experience within the automotive context

1. service

2. marketing

3. sales

3- The importance of customer experience

i. Impact on qualitative business performance

ii. Impact on quantitative business performance

4- CX Strategy Design (Gartner 3 pillars):

i. Culture

ii. Journey mapping for the customer experience

iii. Tools and technology enablers

iv. Measurement

5- Trends powering the automotive customer experience

i. Autonomous vehicles

ii. Connectivity

iii. Electrification

iv. Shared mobility

v. Emerging technologies: IOT, AI, Blockchain, AI/VR

6- Summary of the literature review and research question: how to go from a CX laggard to a CX leader in the Automotive industry

Chapter 2: Qualitative Study

7- Methodology:

i. Interviews with automotive industry

ii. Interviews with customer experience professionals

8- Presentation of results and recommendations

Výzkumná práce Výzkum Psaní hlášení Customer Retention Marketing Customer Experience

Identifikační číslo projektu: #26475714

O projektu

30 nabídek Projekt na dálku Aktivní před 3 lety

30 Freelnceři na tento projekt zveřejňují nabídky v průměru €427

sdk2788

Hi! It is good to see your dissertation/thesis work and being a reputed & highest rated freelance writer on this website, you can be assured of quality work! I am here to provide you with completely non-plagiarized and Další

€300 EUR za 5 dní
(1884 Recenzí)
9.2
topacademics

Hi , I will provide you quality literature review and methodology writing. I am a PhD writer with 10 years of experience. I have worked on several similar projects of research writing, and can deliver professional writ Další

€750 EUR za 10 dní
(1149 Recenzí)
8.7
onam0804

Hi I have 7yrs of experience in academic research & writing. I aim to deliver best quality reports on time. Client feedback/reviews of my past work say about it, please share project details. Thorough experience and s Další

€340 EUR za 5 dní
(158 Recenzí)
7.5
moizdzo3l

Hello, I would like to be considered for the job post f writing 2 chapters. I have worked on the reports, assignments, research article related to management, digital transformation, cybersecurity, GDPR, cloud-computi Další

€500 EUR za 7 dní
(110 Recenzí)
7.2
RebeccaRoy

Note: I will do your project in 400 Euro. I have worked for my American, Australian, UK and European clients and they are happy with my work. Please check reviews. Hey Hope you are doing great :) I have read your Další

€400 EUR za 7 dní
(299 Recenzí)
7.3
sanaaomrany

Re: WRITING LT & METHOD. PARTS ON INNOVATING THE AUTOMOTIVE CUSTOMER EXPERIENCE MANAGEMENT. Hello there; WITH PLEASURE, I am offering my service, in order to WRITE the needed PROJECT, focusing on the given instructio Další

€500 EUR za 7 dní
(280 Recenzí)
7.0
DTowns

Sup? Happy to help with your writing project. I could write an excellent Literature Review. because it fits my skills. I am an expert in this area and can finish it off hands down. Need to ask few questions regarding Další

€500 EUR za 4 dní
(121 Recenzí)
6.5
arwamoizds

Greetings! I am writing this proposal regarding your project about a literature review on Automotive Customer Experience Management. As a professional literature review expert, I have helped my clients in writing lite Další

€457 EUR za 5 dní
(103 Recenzí)
6.5
swift555

Hi there! I have read through and perfectly understood the available instruction for your project. My diverse skill set perfectly matches the project. It is my strong belief that you will be a very happy client after r Další

€250 EUR za 3 dní
(146 Recenzí)
6.8
citijayamala

1. I am an expert in writing literature review and qualitative study of Innovating the Automotive Customer Experience Management. I read your project description and I am sure that I can handle your project. 2. Also Další

€250 EUR za 3 dní
(172 Recenzí)
6.6
sadafmgh

Greetings, Your project is related to comprehensive research on automotive customer experience management. I have done similar projects before. I can assist you. I am an academic, research, content, and report writ Další

€500 EUR za 7 dní
(266 Recenzí)
6.5
goprosol

Hello We have gone through the requirements and understood exactly what you are looking for. We are experienced, we can exceed your expectations. We have a firm grasp in Article Writing, Blogging, Speech Writing, Res Další

€450 EUR za 7 dní
(42 Recenzí)
5.4
JayneScott

Hi, I understand you are searching for an academic writer. With this in mind, I’d like to offer you my services in this field. As a seasoned freelance writer, I am have become very familiar with the writing style an Další

€400 EUR za 7 dní
(30 Recenzí)
5.6
kanchana1974

Hi, I am an English literature graduate with MBA and an experienced Business consulting Professional. I would be able to do Research Report on Innovating the Automotive Customer Experience Management, as per your re Další

€250 EUR za 7 dní
(66 Recenzí)
5.6
johnwanjiku

I have read your description meaningfully and now I want to be honored as the selected player. As you can see in my review,I have rich experience in web developing and first of all, I am an honest developer. The fastes Další

€250 EUR za 7 dní
(33 Recenzí)
5.2
nysourceinc01

Hello! It's normal sometimes to find assignments boring and hard to figure out. Sometimes, there's just so much to do and you cannot focus. If ever find yourself in any of these positions, do not hesitate to call me, I a Další

€250 EUR za 5 dní
(25 Recenzí)
5.0
PremiumSolution

Hi, I am good to provide you top quality work for your literature review according to all mention requirments, you will like it, please contact I assure you quality work as per your given deadline. I can provide you wi Další

€250 EUR za 1 den
(52 Recenzí)
4.7
errandssolution

Yo! I am skilled Business plan expert writer with skills including Customer Retention Marketing, Customer Experience, Report Writing, Research and Research Writing. Please https://www.freelancer.com/u/errandssolution Další

€555 EUR za 7 dní
(11 Recenzí)
4.4
Detailwriter

l am an experienced academic writer especially technical projects and I have gone through your project and I can help you deliver according to requirements. kindly message me for samples of my work and further discussi Další

€556 EUR za 5 dní
(22 Recenzí)
4.6
petnnga

Hi there, my name is Peter. I am a professional writer with over six years working experience. I also happen to be a keen to detail person who will take the time to ensure that your project is perfect before submitting Další

€500 EUR za 3 dní
(17 Recenzí)
4.6