Let's do this!
I am interested in applying for the position. I have been in the BPO industry for almost 9 years. I have been an agent, Corporate Trainer, Team Leader and Quality Assurance Manager. I have been in the managerial position for around 7 years.
I handled different accounts for both Inbound and Outbound. When I was still working in an office based setting I do the training, I handle my trainees while they do the calling for nesting before they got fully endorsed to the operations team and I also do quality assurance as well. I know the in and outs of each campaign from training to operations. If a team lead is not around I do handle their teams as well, managing the dialer, providing coaching and sending reports.
Last job I handled was a work from home position for 4 years with a California based outsourcing company. I handled different centers in the US and Philippines, conducting weekly calibration session with my respective QA team and Operations making sure that everyone is in line with the standards set by the accounts. If there any managers or new team member on board I also do the training. I handled the Lead generation campaign from programming of script, leads, test call, goals and reports.
I am looking for long term opportunity on project that I could work on, when I saw your job post I knew that it was the perfect opportunity for me to send a proposal. Let's discuss the project and hopefully be able to work with you.