TELECALLER /ADMIN ASSISTANT
Who are we?
Launched in 2016, We are a fitness club that specialize in Weight loss transformations.
We help people transform their body with exercise, nutrition advise and making them accountable for achieving their goal. We’re passionate about health and fitness that have real impact and improve quality of lives of people. We believe fitness change lives and that’s why we exist. Our vision is to make this world a healthier place with body transformation programs and impact people’s lives positively.
It's our mission to enable the best possible client experience - an aspiration we don't take lightly. Our core values are:
• Excellence in Client Experience: We believe in providing best customer experience in our gym.
• Leadership & Support: We believe in empowering our staff, members and others and provide them tools to succeed.
• Integrity and Respect: We are committed to value & respect our members, non-members, staff and all other stakeholders.
PLEASE READ THE REQUIREMENTS CAREFULLY BEFORE APPLYING FOR THIS ROLE. If you are NOT comfortable with requirements, Please don’t apply. LONG TERM opportunity for right candidate
MUST have access to uninterrupted Internet and phone
Able to work Australian Working Hours (09:00 AM -06:00 PM) (one-hour lunch break is allowed)
Proficient in ENGLISH
MUST be RELIABLE & PUNCTUAL
Passion for INTERACTING with people & help them make a healthier people
POSITIVE & CAN-DO Attitude
MUST have PERSUASIVE Sales & marketing Skills
Excellent communication skills
Must be great at presenting
Open to learning new processes in sales
Take personal health very seriously
Are routine driven
Open to growing rapidly
Self-sufficient and able to properly manage one’s own time
MUST have at least 1-year experience in a Multi-national call centre preferably (Australian Client)
As a Telecaller/ Administrative Assistant , your primary role will be to reach out to leads promptly (within 10 minutes during Business Hours & First thing in the morning for After working hours leads/prospects).Confirm Lead appointments if they self-schedule their appointments and book an appointment for unscheduled appointments).Must have confidence on phone and have persuasive abilities to book an appointment for leads who didn’t self-schedule their appointments.
Take 100% ownership of your role and responsibilities and their EXECUTION. Don’t wait for management for everything. Be proactive
Call schedule leads and confirm their appointments (within 10 minutes when a lead drops in into Google Spreadsheet)
Call un-scheduled leads and book their appointment with your persuasive abilities
Answer any questions lead may have
Call Hot, Warm & Cold Leads daily based on daily priorities
Be courteous on the phone all the time
Meet and exceed daily call KPIs
Reminder SMS has been Sent or Automated for all existing leads (Follow SMS Script for details of SMS has to be sent)
Maintain Daily Lead Spreadsheet with Number of Leads booked in/Show up/No Show/Rescheduled/Unscheduled
Unscheduled Leads has been contacted and asked to book (Follow Phone Script)
Facebook Page Management
Take complete OWNERSHIP of business Facebook pages
Post/Schedule Daily Motivational Post/Engaging Question/Share Daily WINs
Checking Diet Plan Posts and commented and liked.
Any questions by member has been answered
Wish Member/Challenger Birthday on Facebook page
Daily Meeting & Reporting
Daily EOD of the day report to Management
Weekly Meeting with Management
Calling existing clients weekly if they don’t come for exercise last week
SMS fortnightly to check in if they have any questions or feedback.
Calling them on their birthdays or anniversaries