Hi,
I can help you with this request.
You can contact me when you want.
Best Regards
@@@@@@@@@@@@@@@@@@
I worked in italian company for 7 years.
Customer Care Suport - Banking Services
I performed my skills in Monitoring Service of the banking operational processes.
My usually activities and responsabilities was:
*To indetify customer needs, advising and assisting banking services and products.
*Preparing and training new resources.
*Processing,validating data and their introduction into the system.
*Technical assistance for Current Online accounts, Deposit accounts for individual and corporate users.
*Establish and maintaining good customer relations.
*Monitoring bank accounts and maintaining their quality
Language - english; russian; italian (Exam CELLI - level C1) ; romanian.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Team Leader and business analyst EMEA
*Data analysis and reporting of kpi metrics, operational scorecard, customers satisfaction,net promoter score,etc.
*Team leader.
*Train and manage the group, increase the value of the organization.