WE are looking for Level 2 IT desktop support engineer.
Location.
Country, Slovakia, City: Nove Zamky
Contract: Freelance
Duration: one year (on-site Job)
Language: English + Local
Valid Work Permit is required.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
My whole career is in IT – I started in the public sector, worked in a multinational company, and in the last fifteen years I have been working in the private sector both in Slovakia as well as internationally. Home office has been part and parcel of my IT work well before the pandemic. I am committed to assist all sorts of companies and organisations to make best use
of ICT to achieve their goals. I am a flexible professional with growth mindset always eager to find solutions. I am used to think outside the box. I am a motivated team player who also works efficiently on his own.
I have experience with corporate/multinational ICT support on all levels, has a certifications from my past working experience:
Microsoft Certified System Administrator 2003 Microsoft
Microsoft Certified System Administrator 2003 - Security Specialist
Microsoft Certified System Engineer 2003
Microsoft Certified System Engineer 2003 - Security Specialist ITIL Foundation Certificate in IT Service Management
ITIL Foundation
Please get back to me with more details about the job and contract.
Best Regards,
Eugen Takacs