Maria Allyzza D.

I've been with BPO industry for almost 4 years. Dealing with irate customers, resolving problems and providing excellent service is my expertise. Some of the awards I received from the previous company that I worked are Work Force Engine Champion, and a consistent Quality Champion. I was a one of the subject matter experts (SMEs) - supporting both newbies and tenured agents. I'm also part of Escalation Team - handling supervisor, manager and executive calls. I have knowledge in MS WORD, CRM, POWER POINT, basic in Excel. Became a freelancer for almost 2 years now. Above all, I am still willing to learn and undergo training.