Custom-Built Food Delivery App & Site

Description:

We are looking for an experienced developer or team to create a website and mobile application with functionality similar to Grubhub. Our goal is to provide users with a convenient platform to discover, order, and deliver food from local restaurants.

Project Details:

Features: The website and app should include features such as user registration and profiles, restaurant listings with menus, ordering and payment processing, delivery tracking, ratings and reviews, and customer support.

Technology: We are open to suggestions regarding the technology stack, but preference will be given to solutions that offer scalability, security, and a seamless user experience.

Design: A clean and intuitive user interface design is essential for both the website and app. We value user-friendliness and aesthetically pleasing design.

Timeline: We are aiming for a reasonable timeline for development, with milestones and regular updates on progress.

App Workflow:

User Registration/Login: Users would need to register or log in to the app to access its features. Registration could be done via email, phone number, or social media accounts.

Browsing Restaurants: Once logged in, users can browse a list of restaurants available in their area. They can view restaurant details such as cuisine type, menu, ratings, and reviews.

Placing Orders: Users can select items from the menu of their chosen restaurant and add them to their cart. They can specify any customizations or special requests for their order.

Checkout and Payment: After finalizing their order, users proceed to checkout. They can choose from various payment options such as credit/debit cards, mobile wallets, or cash on delivery.

Order Confirmation: Once the order is placed and payment is processed, users receive a confirmation notification with details of their order and estimated delivery time.

Restaurant Confirmation: The restaurant receives the order and confirms it, preparing the food for delivery.

Delivery Assignment: A delivery driver (either employed by the platform or a third-party contractor) is assigned to pick up the order from the restaurant and deliver it to the user's location.

Delivery Tracking: Users can track the status of their order in real-time, including when it's being prepared, picked up, and en route for delivery.

Order Receipt and Rating: After receiving their order, users can rate their experience and provide feedback on the food quality, delivery time, and overall service.

Commission and Delivery Charges:

Commission from Restaurants: The platform earns revenue by charging restaurants a commission fee on each order placed through the app. This commission fee could be a percentage of the order subtotal or a flat fee per order.

Delivery Charges: In addition to the commission fee, users may be charged a delivery fee for the convenience of having their food delivered to their doorstep. This fee can vary depending on factors such as distance, order value, and peak hours.

Dynamic Pricing: The platform may implement dynamic pricing algorithms to adjust delivery charges based on demand, traffic conditions, or other factors affecting delivery logistics.

Transparent Pricing: It's essential to ensure that commission fees and delivery charges are transparently communicated to both users and restaurants. This helps build trust and avoids any confusion or dissatisfaction with pricing.

Incentives for Drivers: To incentivize drivers and ensure timely and efficient deliveries, the platform may offer bonuses, incentives, or a portion of the delivery fee to the drivers.

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1. Restaurant Registration and Onboarding:

Restaurants interested in joining the platform register by providing necessary information such as their business name, contact details, menu offerings, operating hours, and location.

The platform verifies the restaurant's credentials and ensures that it meets certain standards for quality and hygiene.

2. Menu Management:

Once onboarded, restaurants can log in to their account and manage their menu offerings. They can add new items, update prices, descriptions, and upload images to showcase their dishes effectively.

Restaurants can also set availability times for different menu items based on their kitchen capacity and operating hours.

3. Order Management:

When a customer places an order through the app, the restaurant receives a notification with details of the order, including items, quantities, and delivery address.

Restaurants have access to a dashboard or app interface where they can view and manage incoming orders in real-time. They can accept or reject orders based on their capacity and availability.

4. Order Preparation:

Upon accepting an order, the restaurant begins preparing the food according to the customer's specifications.

Kitchen staff use the app or a dedicated tablet to manage the order queue, mark orders as in-progress, and update order status as they are prepared.

5. Order Fulfillment:

Once the food is ready, the restaurant notifies the delivery team or driver assigned to pick up the order.

Restaurants ensure that orders are packaged securely and labeled accurately to facilitate smooth pickup and delivery.

6. Communication and Updates:

Throughout the order preparation process, the restaurant can communicate with the customer or delivery driver via the app messaging system to provide updates or address any concerns.

In case of any issues such as item unavailability or delays, the restaurant informs the customer promptly and offers alternatives or compensation if necessary.

7. Feedback and Ratings:

After the order is delivered, the customer has the opportunity to rate their experience with the restaurant and provide feedback on the food quality, delivery service, and overall satisfaction.

Restaurants can access feedback and ratings from customers to identify areas for improvement and maintain high standards of service.

8. Payment and Settlement:

The platform handles payment processing on behalf of the restaurant, deducting any applicable commission fees and transaction charges.

Restaurants receive periodic payouts from the platform, typically on a weekly or monthly basis, for the orders fulfilled through the app.

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1. Commission Management:

Commission Settings: Higher management can access a section within the app dedicated to commission management. Here, they can view a list of all registered restaurants and their respective commission rates.

Adjusting Commission Rates: Management can set or adjust commission rates for individual restaurants based on various factors such as performance, volume of orders, or contractual agreements.

Cancellation of Commission: If deemed necessary, management can choose to cancel or waive the commission fee for specific restaurants as part of promotional campaigns or to address exceptional circumstances.

2. Subscription Plans:

Subscription Management: Higher management can implement a subscription management feature within the app to offer monthly subscription plans to restaurants.

Subscription Tiers: Management can define different subscription tiers with varying benefits and features, such as preferred placement in search results, marketing promotions, or reduced commission rates.

Subscription Customization: Restaurants can select a subscription tier based on their preferences and business needs. They can upgrade or downgrade their subscription plan as required.

Billing and Invoicing: The app can handle billing and invoicing for subscription plans, automatically charging restaurants on a monthly basis or according to the chosen billing cycle.

3. Reporting and Analytics:

Commission Reports: Management can generate comprehensive reports and analytics related to restaurant commissions, providing insights into revenue generated from commission fees.

Subscription Metrics: The app can track subscription metrics such as the number of subscribers, subscription revenue, churn rate, and subscription tier distribution.

Performance Evaluation: By analyzing commission and subscription data, management can evaluate the effectiveness of pricing strategies, identify trends, and make informed decisions to optimize revenue generation.

4. Communication and Support:

Communication Channels: The app facilitates communication between management and restaurants regarding commission rates, subscription plans, and billing inquiries.

Customer Support: Management can provide dedicated customer support channels within the app to address any questions or concerns related to commissions, subscriptions, or billing issues.

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Requirements for Developers:

Experience: Demonstrated experience in developing similar projects, preferably with examples or a portfolio showcasing previous work.

Skills: Proficiency in relevant programming languages and technologies, including but not limited to front-end and back-end development, database management, and mobile app development.

Communication: Strong communication skills and the ability to collaborate effectively with our team to understand and fulfill project requirements.

Reliability: We are looking for a reliable partner who can deliver high-quality work within the agreed-upon timeline and budget.

How to Apply:

If you are interested in working on this project, please submit your proposal detailing your relevant experience, approach to development, estimated timeline, and cost. Feel free to include any additional information or questions you may have.

We look forward to reviewing your proposals and discussing the project further with qualified candidates. Thank you for your interest!

Web design Mobile App Development Uživatelské rozhraní / IA Flutter Typescript

Identifikační číslo projektu: #37928360

O projektu