Cassia K.

• Skilled in effective issue resolution and bringing in business process improvement through continuous innovation. •Strong communication and presentation skills aimed at successfully implementing multiple SAP support and development client facing projects in rapidly changing environments. Skilled in creating concise & well-researched presentations suggesting business process improvement areas & opportunities by collaborating with stakeholders. •Organized and self-motivated business analyst with a demonstrated ability to envision, analyze and document business process improvements (SAP technical enhancements) based on gap analysis between the As-Is and To-Be state. Facilitated change management by developing and executing a change management plan, that included a communication plan, a testing and training plan, an implementation and a post go live readiness plan. • Expert in creating pivot tables and performing VLOOKUP, complex calculations to reconcile data using Microsoft Excel.