Ergin T. Profile

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$8 USD / hodinu

pasay city,

philippines

$8 USD / hodinu

Aktuálně je zde 1:07 odp.

Připojil se června 21, 2018

0 Doporučení

Ergin T.

@ergintamano29

0,0

(0 recenze)

0,0

$8 USD / hodinu

pasay city,

philippines

$8 USD / hodinu

Nedostupné

Úspěšně realizované projekty

Nedostupné

V rámci rozpočtu

Nedostupné

Včas

Nedostupné

Poměr opětovného zaměstnání

E-Commerce/WordPress/All-Around Virtual Assistant

I am an experienced customer service/support specialist having worked in the call center industry for 6 years. I supported clients based in the US, UK, Canada, and Australia both in the Financial and Risk industries. I have the skills and professional training to assist you with providing excellent customer service to your clients. In addition to this, I also have exposure to both inbound and outbound telemarketing that have helped my previous employers grow their businesses and gain and maintain clients. I am adept at handling customer queries not only via phone but via live chat and email as well. In addition, you will find the following skills I possess useful in your business: - WordPress/CMS Management - Elementor and GP Premium -Google Ads -FB Ads - Email Handling - Internet Research - Social Media Management - Google Docs and Sheets - Microsoft Office - Data Entry I can work on any schedule and if you think we're a good fit, please contact me.

Zobrazit všechny Website Designers v Philippines

Kontaktujte Ergin T. ohledně vaší práce

Přihlaste se a proberte všechny podrobnosti prostřednictvím chatu.

Portfolio

I have learned and practiced essential e-commerce VA skills such as product research and sourcing, product listing, order fulfillment, handling refunds/exchanges, tracking inventory, and Shopify/Oberlo management.

E-Commerce for Virtual Assistants Bootcamp Certificate

I have successfully completed the WFHR's Virtual Assistant Boot Camp. This signifies that I have learned and practiced essential Virtual Assistant skills such as email management, schedule management, office applications, social media and WordPress sites management and internet research.

WFHR Virtual Assistant Bootcamp Certificate

I added all tasks needed by the client to her calendar.

Calendar Management

I researched data and created charts in Excel.

Office Applications

I created a WordPress website and blog post using the General Press theme and Elementor editor.

WordPress Blog and Post

I created posters, Facebook covers, Twitter headers, Youtube channel art and Instagram post art using Canva.com.

Image Creation using Canva.com

E-Commerce for Virtual Assistants Bootcamp Certificate

WFHR Virtual Assistant Bootcamp Certificate

Calendar Management

Office Applications

WordPress Blog and Post

Image Creation using Canva.com

Recenze

Změny byly uloženy

K dispozici nejsou žádné recenze.

Zkušenosti

Thomson Reuters

bře 2017 - pro 2017 (9 měsíců, 1 )

-Managed a team of customer service representatives to ensure that Key Performance Metrics are met. - Coached staff to deliver superior customer service in line with global customer support guidelines. - Improved first call resolution results and actively drive more resolution on the initial query. - Worked with the team to reduce the volume and time of outstanding cases and ensured staff understood and adhered to established procedures.

Thomson Reuters

kvě 2014 - lis 2016 (2 roky, 6 měsíců)

-Provided support for customers in relation to Eikon, World Check One, World Check Online and Screening Online data and functionality. - Used multiple tools (Salesforce, CRM, Sharepoint, etc.) to log and process queries. - Managed and resolved queries during initial engagement and follow-up, if needed. - Proactively escalated queries based on interaction with client, for faster resolution.

E*Trade Information Services, LLC

kvě 2013 - kvě 2014 (1 )

Series 7 - General Securities Representative Examination (GSRE) Series 63 - Uniform Securities Agent State Law Examination Trader Certified / Registered with 2 Self-Regulatory Organizations, FINRA and NASDAQ Stock Market, and Licensed in 53 U.S. states and territories

Vzdělání

Nursing

Our Lady of Fatima University,

Philippines

2005 - 2009

(4 roky)

Kvalifikace

WFHR.IO

2018

This certification recognizes the recipients' successful completion of WFHR's Virtual Assistant Boot Camp. The certification signifies that recipients have learned and practiced essential Virtual Assistant skills such as email management, schedule management, office applications, social media and WordPress sites management and internet research. Students are required to complete various skill-focused modules, accomplish action items and get 100% score on all exams.

WFHR.IO

2018

This certification recognizes the recipients' successful completion of WFHR's E-commerce for Virtual Assistants Course. The certification signifies that recipients have learned and practiced essential e-commerce VA skills such as product research and sourcing, product listing, order fulfillment, handling refunds/exchanges, tracking inventory, and Shopify/Oberlo management.