P. Tovikali S.

"Treat every customer as a friend and be empathetic"- This is what I strongly believe in to be a good Customer Service Agent. Skills: - Excellent standard of written and spoken English - Customer retention focus, quick response times - Resourceful and efficient The most rewarding moment at work was when I helped an elderly customer set up an account and place an order herself which made her feel like she can catch up to this generation! Simple things do bring happiness sometimes.