Uzochukwu N.

A genteel client-focused Head of Operations professional with over 12 years of experience across the finance sector. Adept at Relationship Management, Retail Banking, Sales and Marketing, Project Management, Settlement and Reconciliation, Customer Service, Digital Channels activation, Product Management, Internal Audit, and Compliance, Account Opening and Maintenance, Deposits Mobilization, Risk Management, Quality Service Delivery, Account Management, Market Intelligence, Sales Optimization, Training, Credit Portfolio Management, Office Administration, Business Development, Marketing and Sales, Accounts reconciliation, Customer Retention and Management, Conflict Resolution and Performance Assessment. Holds Masters in Business Administration (MBA), Bachelor of Science ([login to view URL]) in Pure Chemistry, trained and certified in Service Management, Risk and Control Self-Assessment, Corporate Governance /Policy on Segmentation on Consumer Banking Customers, Guide To Account Opening, Operational Risk Management, Operations Strategy, CBN Rule on WUMT/MG/RIA, Adolescent Health Reproductive Issue with HIV/AIDS, Loan Documentation: The Legal Perspective, Cash-less Policy, Flexcube, MoneyGram, Excellent Customers Service, Health, Safety and Environment, Work Ethics and Finacle.