Call Center Forecast and Statistics

I am CFA and FRM qualified with seven years of experience in investment management. Therefore, I can undertake your work aptly. For more details, kindly contact me.

Hello. I am Edgar Díaz. I am Urban Planner With a MBA and Specialist in Project Management (PMI) I can handle many Financial, administrative, Econometric and Mathematical softwares (MSProject, Primavera, Simul8, Excel, etc) ; and Management Methodologies (ITIL v3, Agile, Fiance2, PMI). I have experience in TOC,PERT-CPM, Chain Supply and Customer relationship Management. From the business point of view, thanks to the MBA, I have been able to develop myself in the economic and financial analysis of the projects in particular and of the companies in general, allowing me to carry out business analysis, as well as business plans, production projection And sales; In addition to the respective market studies. I have experience in business plan, PESTEL, SWOT and financial analysis. I think I have enough skill to do this task

I am a professional Business Analyst, Excel Expert and Financial Analyst holding years of experience in performing Business Analysis, Financial Analysis, Data Analysis, Analyzing Data Trends and Flows, Business Valuation and other similar tasks by utilizing advance level tools and functions of Excel.

Hallo, I'm a statistician with expertise in data analysis using SPSS, STATA and Excel. Prediction is the best way to gauge the likely occurrence in future if the response will increase or decline with time. A simple equation for projecting the calls can be in this form: y=a+bx where a is the intercept ; y is the dependent variable representing the number of calls while x is the independent variable representing time. Let me deliver 100% quality work meeting your expectations and objective. Regards, Geofrey

Hi there, I've read your project description. Kindly provide me with the following details: 1) number of calls in previous years (preferably previous 5 years) ; or 2) Costs/expenses being incurred in previous 5 years ( if it is convenient to break down those costs into fixed and variable costs then it would be more convenient, otherwise I can do it my self after carefully analysing your data) I'm more than happy to assist you if you do have any further queries. I am an qualified Cost and Management Accountant having extensive skills in forecasting and planning, so please feel free to contact me. Thanking you in advance! Regards,

Hi, I am currently working as a Product Manager on a call centre business analytics dashboard and have experience working with the switch and AUX data. Have experience working on Excel Dashboards, Tableau and Power BI For the work mentioned, I can provide a Dashboard on Excel.

As a Finance Manager for an online retailer I suppprted a call center for 2 years, and prepared monthly operating and financial metrics for the Director and CFO. I'm intimately familiar with Call Center Operations.