Call Center/Customer Service

I can type without any mistake and precisely. I am the best candidate for doing your work if you can trust anyone on freelancer then it's me.

Chance to proof better

4 years of expertise in customer service industry Relevant Skills and Experience Product identification, reporting, customer handling

Hello,hoping me here to be partner with your business...thank you

Hello! I have experience working in a technical support call center setting. Here is my work experience: Ring, Scottsdale, AZ July 2017 – Present Technical Support Agent Exceeded call expectations, including average call handle time, agent ease, first call resolution, and replacement rate Fully resolved troubleshooting, billing, and product inquiries from our neighbors via inbound phone call and email Worked from home, demonstrating the ability to perform well independently and without need of direct supervision Received calls from customers needing help troubleshooting IoT devices such as video doorbells, security cameras, and Wi-Fi extenders Walked customers through wiring devices to a low voltage transformer and troubleshot faulty and malfunctioning transformers Identified router settings, software, mobile phone, and operating system issues customers had that affected our devices Suggested product improvements to the internal development team A Better Connection, Gilbert, AZ October 2016 – July 2017 Answering Service Agent Answered 150 – 200 calls daily, for many different businesses. Emergency commercial accounts Took messages from callers needing assistance with emergency maintenance issues for on call technicians Emergency medical accounts Recorded patient symptoms, previous diagnosis, birth dates, and other sensitive medical information

For last 25 years I was working as a Project Material Specialist in Saudi Aramco (Saudi American Oil Company) in Saudi Arabia. My job responsibilities were as follows: 1. Order project materials thru Saudi Aramco SAP System. 2. Keep track of the material deliveries from in-kingdom and out of kingdom. 3. Maintain materials record and generate materials status report including cost report in Excel format to be submitted to the Project management on a weekly basis. 4. Conduct weekly Materials Procurement meeting with the project contractors. 5. Filing the material documents such as drawings, catalogs, instructions and maintenance manuals, and invoices of the materials delivered. 6. Besides I can type 40 wpm. 7. My English communication skills are fine.

A proposal has not yet been provided

A proposal has not yet been provided

I would like to learn some more different things in this project.

I have 9 years of call center experience, I worked for Convergys El Salvador, started as a Customer Service Representative and then was promoted to different positions, like reporting analyst, team leader and operations manager, guiding the leaders to achieve desire goals by deploying necessary actions plans and making selling strategies to increment revenue.

I'm a green card holder, currenly living in USA. I have a total of 3 years experience in customer service.

I'm a call center senior agent

I can do this work properly..

BPO background Relevant Skills and Experience BPO background

I'm interested in working on your project. I hope i will give my best .So ,kindly accept my proposal and request you to hire me for this project Relevant Skills and Experience Typing, Excel ,Data Entry