Enthusiastic Top Rated freelancer having 12+ years of experience in Zendesk / Freshdesk Development and customization and Email Marketing. I have gained a lot of experience in Email Deliverability, Bulk Email Marketing and automation.
As a Zendesk developer I have great experience with folllowing skills:
* Workflow customization ( Triggers, Automations, SLA, Targets etc.)
* Multi Branding setup
* Help center (Guide) setup and customization
* Multi channel setup
* Zendesk custom app development.
* Zendesk integration with other applications like salesforce, intercom, Twilio etc.
* Reporting in zendesk insights and Good data
As an email marketing professional I have expertise in:
* Email Design and Code
* Email Deliverability and Testing
* Email Debugging
* Email Best Practices and CAN-SPAM Compliance
* Responsive Design
* Creating forms
* Landing pages and Stationaries
* Social media publish and blog posting.
* Email campaign management
* Importing contacts
* Bulk Email Sending
* Setting up automated programs.
* Report Analysis( Open Rate, Click Rate )
Softwares used for Email Marketing:-
* Act-On
* MailChimp
* Marketo
* Constant Contact
* VerticalResponse
* Sharpspring
* Campaign Monitor
* Hubspot
* Customer. io
* ExactTarget (and many, many more!)
My other skills includes: Javascript, Jquery, CSS, wordpress, C#, ASP. net, SQL server, Crystal reports, SSRS, Confluence, Jira, Zendesk app development, help center customization, Zapier, Salesforce et