Hi,
We are a BPO located in Cairo, Egypt with a fully staffed center of experienced agents with
native or native like English proficiency and an amazing track record of successfully operating
campaigns mostly based in the US. Therefore the working hours are covered, and about monitoring you'll have a project manager fully dedicated to your campaign his main duty is to make this as easy as possible for you, he will provide you with the call recordings, day by day updates and reports, he will handle all of you questions and requests plus mange the team working on your campaign to assure the best results, and about the screenshots point, that P.M will share real time feed from the PC's working on your campaign and will show how is it done in case that you would like to that for other places.