MVNO Operations Specialist (CRM, Web Testing, APP Testing, Logistics)

This is an opportunity to join the launch team of an international mobile service provider launching in Spain soon. The role is starting as a part time (20hrs/week), but will quickly grow as the network goes to operation. Responsibilities: • Proactively test user web experience and mobile product offerings within Spain. • Collect and translate customer and business needs into requirements for Spanish market. • Lead customer service escalation, and work on optimising the process and enhancing its quality • Help with plans to develop the products and features in an agile, fast moving environment. • Work with management to prioritize product features and requirements for Spanish market. • Support Marketing campaign launches and communications (internal and external). • Follow industry trends and competition to adjust product strategy and roadmap. • Analyse reports and trends to improve operations. • Follow up with leads and provide status updates to the team on regular basis. • Partner with marketing team on promotion operations, including: drafting operation plan; collaborate with technical teams; communicating with support team to prepare for potential issues. • Monitor, measure and improve logistics management process performance, managing SIM provisioning, orders and replacement. Requirements: • Understanding the ins and outs of iOS and Android platforms • 2-3 years of experience in a role of MVNO Operations, Customer Relation Management(CRM), Customer Service Supervision or other related fields • Bachelors degree in Business Administration, Finance, Economics, Computer Science, or related field • Ability to work flexible hours, need to overlap with US Pacific Time schedule • Limited travel may be required • Fluent in Spanish and English • Applicants must be based in Madrid