Iuliana N.

I have 8+ years of experience providing Email, Chat, Phone Customer Support for e-commerce/dropshipping companies selling on Amazon, eBay and other major marketplaces and have a successful track record of problem solving and communication skills. I do CS Support by myself and also have a solid experience as Customer Service Manager, leading a team of professional agents, creating, managing and assigning tasks for the CS Department, hiring and dismissing CS agents, including the creation of tests to evaluate candidates' level on specific CS activities. I assure you with very good knowledge of several Help Desk Software, Project Management, Collaboration tools and admin Magento/Shopify/Oberlo. My CS experience also includes : - handling refunds, replacements, advising customers about delayed orders - processing orders - customer feedback and product review management services - direct communication and orders management with carriers - orders fulfillment on Magento/Shopify and other e-commerce platforms, covering all pre-sales and post-sales activities