With my BPO industry background and five years of technical support experience, I believe I'm a strong match for your project's automotive and industrial needs. My multi-faceted skill set, particularly in B2B financial, retail, and retention, complements the tasks you've outlined quite well. Not only can I handle inbound and outbound calls proficiently, but I'm also well-acquianted with voice and non-voice interactions including chats and emails which helps me in providing solid technical assistance across multiple brands.
Relevant to this project, my understanding of Industrial test engineering standards is up to par and so is my ability to execute process enhancement strategies. Reduced cycle times and cost efficiency have always been a part of my objectives and I'm confident I can deliver these for you. Additionally, my familiarity with Design Reviews has given me the ability to effectively support PFMETAs / MFMEAs for testers and flashers.
In conclusion, as a business administration graduate majoring in marketing management, adding value to your organization encompassed through efficient work utilizing CRM systems and data collection comes easily to me. Given this mix of skills and experience, I am confident that I can not only provide technical support but also offer fresh perspectives that could optimize your testing processes effectively while assuring reduction in production costs all tied to cycle time improvements.