Salesforce Support

Hallo, wir suchen nach zwei Salesforce Experten: Responsibilities - - Taking transition from existing existing team and documenting system understanding (Functional & Technical) based on knowledge transition sessions - Taking knolwdge transition from Development team for upcoming releases, documentation and getting ready to support the new releases & features. - Managing the Production Salesforce instance and providing L2/L3 support for the various services running - Ensuring smooth running of Support services as per agreed Service levels Agreement - Performing RCA and sharing the root cause of the issue whenever required - Take ownership of support incidents which involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved - Maintaining response and resolution SLA commited as per the agreement - Create SOPs, knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community - Ensure continuous improvements initiatives, Stabilize the Applications, create knowledge documents as required - Coordinate with different integrated system teams & stakehholders - Coordinate with product vendor for any product issues - Providing daily updates on the work assigned to the Lead / Project Manager - Ensuring regular updates with right status in ticketing tool - Resolve customer service issues and skill-fully manage complex customer service problems. Skill Requirements - - Overall 6+ years of expereince with min 3 years in Salesforce application support - Good understanding and expereince on the incident management and SLA compliance management - Salesforce Admin, App Builder & PD1 Certified - Experience on Salesforce lightning, Salesforce CPQ, APEX, Triggers, Integration using REST / SOAP. - Should have strong experience in the telecom domain and also worked in OSS/BSS applications like Billing, CRM, provisioning, mediation, interconnect, roaming, payments, collections, commission, self-care, BI, RA, FMS, CAF management, number management etc - Experience of supporting Salesforce application in Telecom domain - Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes - Experience of working in Onshore/Offshore Model Die Ausschreibung ist ziemlich umfänglich, wenn nicht alles zu 100% erfüllt werden kann, ist das kein Ausschlusskriterium. Ich freue mich von dir zu hören!