IT engineer from 1st Jan 1995 till June 2013 – An all round approach in installation, implementation, network configuration ( including Wifi) and support of desktops, workstations, Windows NT4, Windows 2000, Windows 10 , Windows 8, Windows 7, Windows XP, Windows 98, Microsoft office products and Windows Servers, Network configuration of Android, Iphone and Blackberry and basic management, Network configuration of Cisco routers (Also handled SOHO wifi routers of any make) and switches, providing quality support.
Call Centers – Provides quality customer service, handling inbound calls of all types of customers of voice process Xbox UK region. Maintained quality telephone ettiquttes with complete focus on customer issue resolution adhering to SLA.
Outbound Tech sales Acronis desktop process - handled outbound calls with positive tone and converted calls whenever possible.