Enterprise Portal Developer/Support [ 3+ year Salaried Onsite/Michigan - No C2C ]

ob Description: Role Responsibilities: The Digital AMS Developer role will identify, troubleshoot and resolve technical support and maintenance activities on large scale advanced customer facing digital platforms to ensure that service level agreements and customer support objectives are accomplished. This technical role requires broad understanding of multiple technologies, excellent problem solving skills, development, coding and testing knowledge and strong time management skills. The Digital AMS Developer will function as a key individual contributor as a “go to” person for resolving technical support issues and maintaining digital customer-facing [login to view URL] include technical problem solving, application management and operations engaging in the day-to-day support of [login to view URL] for day to day technical support of [login to view URL] portals, reservations systems for electric vehicle launches, and coordinating with internal and external organizations for development and support of related applicationsEnsuring that the agreed IT service KPIs are met or exceededContribute to maintaining a list of standard IT service options, processes and agreementsSupport appropriate IT service continuity plans have been made to support the business and its continuity requirementsSolve and identify improvements to reduce the number and severity of incidents and problems on the businessDevelopment of small changes and maintenance to applicationsEnsure that standardized methods and procedures are used for efficient handling of all system changesContribute to the installation of changes to IT systemsEffectively manage expectations of the business partners during the planning and rollout of new releasesCollaborate with 3-to-5 subject matter experts (SMEs) to balance small development projects, expert consulting provided to larger projects and resolving severity 2 and 3 incidentsAct as a trusted “technical” advisor and “go to person” for the process owners for application management and supporting [login to view URL] a profound understanding of business strategies and processes, and their associated applicationsExperience in an AMS or system level support role, with familiarity in best practice service management (ITIL) processes. Education : Technical Bachelor Degree 3 to 5 years solid experience preferred