Somali Speaking customer service

Job Description: Somali and English speaking Customer Service and Social Media Manager CDLCITY, a reputable and thriving truck driving school, is currently seeking a highly skilled and dedicated individual to join our team as a Somali and English speaking Customer Service and Social Media Manager. This is a remote position, and we welcome candidates from any location. As a Customer Service and Social Media Manager at CDLCITY, you will play a pivotal role in providing exceptional customer support and managing our robust social media presence. We are looking for an individual who is fluent in both Somali and English, possesses excellent communication skills, and has a passion for delivering outstanding customer service. In this role, your responsibilities will include: Customer Service As the first point of contact for our prospective and current students, you will be responsible for answering phone calls in a professional and courteous manner. Your primary objective will be to provide exceptional customer service by assisting new students in understanding our comprehensive training program. This includes addressing their inquiries, providing detailed information about the courses we offer, and highlighting the benefits of choosing CDLCITY for their truck driving education. Your friendly and helpful approach will help create a positive first impression and build trust with potential students. In addition to phone conversations, you will also be tasked with collecting customers' phone numbers and email addresses. This information will allow you to follow up with them through text messages, WhatsApp, and email communications. By staying in touch with potential and current students, you will nurture relationships, provide additional information as needed, and ensure a seamless experience throughout their journey with CDLCITY. Social Media Management A significant part of your role will involve managing our social media accounts, including Facebook, Instagram, YouTube, and TikTok. Shape our brand's online presence as the Social Media Manager, devising and executing a targeted strategy to engage our audience and meet our objectives. This includes daily posting, content creation, and community engagement to foster a strong online presence. To expand our reach and attract a wider audience, you will be tasked with sharing our content in relevant online communities. By actively participating in communities that cater to Somali speakers, you will help increase brand awareness and drive engagement. As the point person for social media interactions, you will diligently respond to messages, comments, and inquiries across all our social media platforms. Your timely and friendly responses will not only address the audience's questions but also foster positive relationships and enhance our brand reputation. Translation and Reporting Given our diverse student base, your language skills will come into play when assisting in translating English content into Somali. This will ensure accurate and culturally appropriate communication with our Somali-speaking audience, allowing us to cater to their needs effectively. To track the success of our social media efforts and customer interactions, you will be responsible for generating clear and comprehensive daily or weekly reports. These reports will provide insights into key metrics such as engagement, reach, customer inquiries, and ad performance. Leverage data analysis to drive success in our social media and customer service efforts, shaping future strategies and identifying opportunities for improvement. Additional Responsibilities The candidate will also be required to serve customers on the CLPSomali website, where we target Somali speakers and sell CLP test guide books and audio. This involves providing assistance, addressing inquiries, and ensuring a positive customer experience on the CLPSomali website. Qualifications and requirements I. To succeed in this role, you should possess the following qualifications: II. Be a native Somali speaker. III. Be able to undergo and successfully complete training. IV. Work 9 am to 5 pm Eastern time. This is a full-time position: 40 hours per week, Monday to Friday. Join us in this opportunity for dedicated work. We offer a flexible work arrangement as a remote team member, allowing you to work from the comfort of your own home while contributing to the success of CDLCITY. Join our dynamic team today and be part of a company that is committed to delivering exceptional customer service and providing valuable truck driving education to aspiring students. To apply for this position, please submit your resume, along with a cover letter highlighting your relevant experience and explaining why you would be the perfect fit for CDLCITY. We anticipate reviewing your application and welcoming you aboard our team with excitement! Note: Only shortlisted candidates will be contacted for further evaluation.